LifeLock Identity 4+

After 50 yrs+ of services with AT&T, they could not find my name, address, or phone nbrs in their data base, which meant aid I’d not exist! A brave young lady discovered why I has NO Internet on my phone, Desk Top & TV. Her records reflected that I did not own my phone or & that wasn’t chilling enough….. AT&T informed me that there was -0- in their records, & I has just purchased an I-13 Pro-Max. I was horrified that the Internet Technician had added all 3 of my devices to his name & put on his account & listed at his
his residence!! I shuddered as my New Dell had been hacked by an unknown “Administrator” & that party had taken over my 1 person Microsoft 365 & the Technician had had his hands on the old computer & the new 1 too! And I’ve spent when the 1st one couldn’t connect to the Internet, which required the purchase of a new Dell Inspiron with Microsoft 11. It’s been hacked & Im told a server outside the US us embedded in my hard-drive. All of this escalated when I became enrolled in a “Secure” program. Then, onto myWiFi & when I disconnected my modem, the neighbor's’ WiFi went out too!! — A whole yr+ period of fraud while I’ve paid My eyes of blurred allegiance are OPEN & I’m back with Norton & about to connect my New I-13 Max Pro & with Norton, I’ll be taken care of! And I’m back with AT&T too & bye-bye to neighbor’s free ride!! J

Saved me thousands $$$

I have been a LifeLock member for more than 4 years now and they have literally and verifiably saved me tens-of-thousands of US dollars, maybe much more. My identity has been stolen twice since 2018 as I have a very high credit score, making me a prime target for professional hackers and thieves. That was my original reason for getting my LifeLock account. Upon the first attempt, LifeLock made freezing my credit bureau accounts and ancillary credit firms very thorough and as easy as could be at the time. LifeLock called me directly and worked with the banks and companies where the crimes had been attempted and all was resolved and secured within weeks, with no monitory loss to me and no change in my credit score. The second attack on my identity and financial accounts was about 18 months later and LifeLock stopped all attempts before they even began. LifeLock has saved me enough money to pay for the subscription cost 10 times over, for decades to come. With the Norton connection, I am even more sure now that my money, credit and identity are secure for the rest of my life. My credit score could not be any higher (literally) and I have LifeLock to thank for that.

It’s been rough so far

I’m not sure what the issue is but as of 12/4 I am writing this due to the terrible experience I’ve had in signing up for the service.
When signing up, the website glitched out and sent me back to the main page which made me think I was putting my info in on a phishing browser. I double checked and nope the domain is indeed Lifelocks…so to make things easier on myself, or so I thought, I contacted their sales department.
The first sales rep sent me to India after I got frustrated with her for asking for my social several times and putting it in wrong. The last sales rep to help me apparently didn’t sign me up for credit monitoring when I told her exactly what I was looking at online. This, according to their abysmal customer support who was wrong as I was able to sign myself for credit monitoring but can’t sign up my wife. They tried to advise me I needed to cancel my subscription and repurchase which would erase all info I had entered in to be monitored, about an hour of work. Whilst trying to work towards a solution with their customer service department, I encountered a very rude CSR who forgot to mute herself and started cussing me in Hindi. Unbelievable, I was discounted for these issues but I can’t let it go now as they’ve continued to make mistake after mistake in a VERY SENSITIVE PROCESS. I will be adjusting this review after their escalation team contacts me.

Developer Response ,

Hello, sorry to hear of your experience, we hope everything will be remedied to your satisfaction. The Indian part of CCS monitors all their agents' work and will surely draw consequences from your case. We hope you can keep us favor and appreciate the benefits of the app. Tereza*Norton